Support
A small, fully online team. Email is the fastest way to reach us, and a real person reads every message.
Email support
support@scalebackend.net
We aim to reply within 1 business day. In the weeks before MDCAT and ECAT sittings volume is high and replies can take a little longer - if your matter is time-sensitive, say so in the subject line and we will prioritise it.
Many common questions are answered in the FAQ - usually quicker than waiting for a reply.
We do not offer phone or in-person support, and we will never call or message you asking for your password or payment details. If anyone contacts you claiming to be SCALE and asks for either, that is not us - report it to the email above.
Security reports: if you have found a vulnerability, please email us the details rather than posting publicly. We will investigate and respond.
Fill this in and we'll open your email app with everything ready to send.